Contact and Enquiries
Choose the right channel for your enquiry. Linking a ticket to an order or payment helps the support team review its context.
General enquiries
Email info@smmegy.com or contact @smmegy on Telegram at https://t.me/smmegy. Explain your question and include the relevant service name or page if it concerns the catalog.
Help with an order or payment
Sign in, open the support center, and create a ticket linked to the order or payment. Describe the issue and what the details page shows. Attach relevant evidence when needed.
For a manual funding issue, provide the transfer reference and proof through the payment flow or your private account ticket. Do not post payment proof or account details in a public channel.
Keep your information secure
Do not send account passwords, verification codes, API keys or card details in support messages. An order or payment reference and a clear explanation are enough to identify the issue.
Follow replies in your account
Return to your ticket for replies and requests for further information. Service terms and order status determine which actions are possible, including refill or cancellation requests where available.
Questions to help you choose
How can I contact support?
For general enquiries, use info@smmegy.com or @smmegy on Telegram at https://t.me/smmegy. For an order or payment issue, create a linked ticket from your account. Do not send passwords, verification codes, API keys or card details in messages.